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Home Services Support Service
Support Service
You have successfully finished your introduction project. The system and application are productive. Now, your next goal is to efficiently use as well as refine the solution, in order to maximally profit from the software within your enterprise. Our ambition is to support you actively on this way.

Our standard software is continuously developed further; depending on legal or technological conditions, up to three versions per year are provided.

  • standard maintenance and support services for standard software
  • individual Service Level Agreements (SLA) adapted to your needs
  • trained service and support personnel
  • 1st and 2nd level support
  • electronic helpdesk with trouble ticket system
  • remote service support (remote maintenance)
  • internet platform for downloading of updates and new software packages
  • support with on-site installations in the enterprise
  • migration of the software to another operating and/or hardware system

Using remote services, we are logged into your site in an instant when you desire, and take over the short-term or long-term support of your databases or application server.

With our monthly maintenance checks, we carry out a monitoring of your productive systems such as databases or application servers. We design individual database backup and recovery concepts, and implement them in your system topography under Windows or LINUX or Databases supporting leading vendors like Microsoft or Oracle.

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